Support

Contacting Support

Software is complex - complex to use, complex to support. At Elguji Software, LLC, we believe that good support is critical at all stages of our relationship with our customers. We offer support as part of a paid maintenance plan, and strive to provide the best possible level of service, responsiveness and attention to detail.

Our commitment, and our request

We will make every reasonable attempt to provide world class support to both customers and potential customers. Please let us know if we succeed, or if we do not. Your feedback helps us to continue what works well, and improve what does not work as well.

E-mail support will be provided twenty four hours a day, and is recommended, as it allows our support group to access the information provided and respond in a timely manner.

E-mail support for IdeaJam: IdeaJam Support

E-mail support for LinkJam: LinkJam Support

Phone support will be available from 8am to 6pm PDT. The numbers to use are:

From the United States, Canada, Mexico, and South America: +1 (360) 450-5022

In an emergency, after hours, or if you are unable to reach anybody at the numbers above, please contact us at +1 (360) 606-1532, and we will work with you directly.

Product Documentation

IdeaJam

IdeaJam V1.7.2 (Spring '10) Installation, Setup and Customization Guide - Download (PDF).

IdeaJam V1.7.2 (Spring '10) Release Notes - Download (PDF).

IdeaJam V1.6.2 (Winter '09) Installation, Setup and Customization Guide - Download (PDF).

IdeaJam V1.6.2 (Winter '09) Release Notes - Download (PDF).

IdeaJam V1.6.1 (Winter '09) Installation, Setup and Customization Guide - Download (PDF).

IdeaJam V1.6 (Fall '09) Installation, Setup and Customization Guide - Download (PDF).

IdeaJam V1.5 (Spring '09) Installation, Setup and Customization Guide - Download (PDF).

IdeaJam V1.4 Installation, Setup and Customization Guide - Download (PDF).

IdeaJam V1.3.4 Installation, Setup and Customization Guide - Download (PDF).

LinkJam

LinkJam V1.0 Installation, Setup and Customization Guide - Download (PDF).

IQJam

IQJam V1.0 Installation, Setup and Customization Guide - Download (PDF)