: 4570 | 108423 | 12320

Specific template for mail-in databases (TeamMailbox from OpenNTF ?) 
Use this IdeaSpace to post ideas about Domino Server.

: 38
: 38
: 0
: Domino Server / Other
: mail-in, template
: Mathieu Pape7627 12 Dec 2008
: / Email
Never got frustrated when creating an info@acme.com mail-in, people send mails with their own ID thus receiving replies in their own mailboxes and not in the info@ and therefore have information littered around ?
Not looking for a template replying automatically something like 'Your request is being processed...'?
Even other functionnalities?
On OpenNTF there is a great template doing all of this. Yoeven have a template that gives an admin console of your mail-in DB's :
If could maybe be improved but it would be great to have such a template as a default for mail-ins.

1) Paul Davies12366 (16 Dec 2008)
agreed - we make great use of the openNTF Team mailbox. It doesn't have archive capabilities though which is a shame, but it is far superior to the standard mail.ntf for shared mailboxes
2) Ulrich Krause4892 (24 Dec 2008)
Agree! We use the Team MailBox for all mail-in-dbs.
3) Mathieu Pape7627 (26 Dec 2008)
Furthermore, there should be a much better system to know which mails are being handled by someone else. Like having a read mail being read for everybody and not per ID file. The whole follow-up thing needs to be better than what it is right now. Actions on a mail should be better shared for the whole team managing the mailbox.

I'm currently working on an Exchange to Notes migration and I must admit as a die-hard Domino admin, lots of practical things are better settled for end users (I already knew this, but I'm experiencing it now ... very unfortunately ;-)

Following on this project I will probably post a bunch of new ideas. Things can be improved and even made better than in MS Outlook (lots already are) !!
4) Oliver Regelmann4949 (05 Jan 2009)
While I agree generally I understand issue #1. When the mail-in document is set as owner of the database replies go back to that same database and not to the users'.
5) Brian Green47 (27 Jan 2009)
@1 Here are instructions for archiving a team mailbox.
{ Link }


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