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Include an agent to auto respond to received emails (external and internal). It could be similar to the Out of Office Agent or something as simple as the email signature option.
This would help admins a lot, s we would not have to ask a developer to create an agent.
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1) Theo Heselmans6409 (27 Sep 2008)
You can use Rules to respond to incoming mails, including 'Send Copy to'.
Seems easy enough for end users to figure out.
Seems easy enough for end users to figure out.
2) Oliver Regelmann4949 (08 Jan 2009)
@Theo: How can I respond to an incoming mails using rules? I don't see an option for that.
This is often asked for by clients. The most often use case seem to be users leaving the company.
This is often asked for by clients. The most often use case seem to be users leaving the company.
3) Nathan Chandler1493 (10 Feb 2009)
I'm promoting this because it is a common request and the simple agent doesn't provide enough control. Also, the Send Copy To rule is often disabled in Banks.
There are smarts in the OoO agent to prevent multiple replies to senders etc and the auto-reply agent should have smarts to not respond to delivery failure reports, other OoO agents, etc.
The ability to configure something like: Only reply once to a sender in a (for example) 24 hour period or only once with a subject similar to previous emails. It would be useful for messages like "Thank you for your support request <subject>. We commit to responding to you within x SLA."
There are smarts in the OoO agent to prevent multiple replies to senders etc and the auto-reply agent should have smarts to not respond to delivery failure reports, other OoO agents, etc.
The ability to configure something like: Only reply once to a sender in a (for example) 24 hour period or only once with a subject similar to previous emails. It would be useful for messages like "Thank you for your support request <subject>. We commit to responding to you within x SLA."
4) Ruaridh McDonald443 (12 Jul 2009)
OpenNTF have a Shared Mailbox application that does this so it is should be easy enough to add this in as standard.
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